Introducing Envoii Message Center

The ease, speed, and reliability of electronic data transfer have made it a ubiquitous solution for both personal and business communication. Email and SMS (Text) seem ideal for sharing information, particularly automated communication like alerts and notifications. However, Email and SMS are poor choices for confidential or sensitive data because there is no guarantee that the intended recipient actually received or viewed the message.

Within the medical community, the issue of how to efficiently and confidentially disseminate notifications and alerts has become increasingly important, because the Health Information Portability Accountability Act (HIPAA) has mandated that patient information be kept private and ARRA provides for enforcement penalties. One breach of a patient’s data could result in severe financial consequences for the organization responsible for the data.

To address the need for secure, electronic notifications Secure eHealth has developed Envoii Message Center (EMC), which offers an extraordinary communication technology that will have profound effects on the speed and security by which medical alerts and notifications can be sent.

EMC can be safely used to connect any number of health industry individuals and organizations with each other and with patients. By doing so, Envoii Message Center can increase effectiveness of services provided and encourage further patient participation in their own health care.

Learn more by reading these EMC topics:

• Envoii Message Center (EMC)
• Simple, Web-based Access
• Features and Functions
• Privileges-Based User Accounts
• Envoii Alert Center
• Your EMC System
• EMC Use Cases

Envoii Message Center (EMC)

The Envoii Message Center (EMC) allows organizations and individuals to send encrypted alerts and messages to other users without any private data actually being “sent” to the recipient. The sender may designate part of the message private, which means it will remain encrypted on the server until the recipient logs in and authenticates. Only upon successful authentication may the recipient view the private text. The only text shown to the recipient without logging in is the portion of the message that is not private.

For example, a doctor may wish to notify a patient that his test results are in. Emailing the actual results or stating them on a phone message would be a violation of HIPAA guidelines, so the doctor uses the EMC application to send an alert to the patient. The private portion of the message contains the actual results and the title of the alert might state “your test results are ready to view”. When the patient receives the alert, he logs into the EMC website and views the actual results. Access to the system is logged, so the doctor knows exactly when the patient viewed the content he shared.

For convenience, the EMC allows users to choose from a variety of alert methods, including SMS (text), email, or the Envoii Alert Center (EAC), which is an extra application that runs in the background on a user’s computer and pops up notifications. Regardless of notification method, the recipient must log in and authenticate before viewing encrypted data.

Senders have the option to send alerts to individual users, groups of users, or even all users at once. Alerts may be scheduled to be sent on a recurring basis or at a time in the future.

Simple, Web-based Access

The Envoii Message Center allows complete system access through a web browser. All communication with the Envoii Message Center is conducted over encrypted SSL (Secure Socket Layer) tunnels ensuring security and privacy. No alerts, notifications, or any subscriber data is ever transferred by the Envoii system unencrypted.

Each functional area of the EMC is housed on its own page (tab) for easy navigation.

Features and Functions

The robust EMC system provides full functionality to send, save, view, and track alerts and notifications.

Alerts. Create a notification from scratch or select from pre-created templates. Alerts may be configured to recur automatically or be sent at a time in the future.

View received and sent alerts from one page. Alerts may be searched, filtered, or printed.

Logged Access. All access to the EMC website is logged. Senders know exactly when and if their notifications were viewed.

User Groups. Administrators may create user groups to simplify the process of sending alerts to multiple subscribers.

Multiple Notification Methods. Individual users choose how to be notified of new alerts, ensuring that important messages are never missed. Choose from email, SMS, and/or the EAC application.

Privileges-based User Accounts

The EMC uses a three tiered access system. General users are allowed to view their messages, view logs of their activity, and adjust their account settings. Additionally they may be granted the permission to send and schedule alerts. System Administrators may create and modify accounts, view logs of all user activity, send and schedule alerts, and create templates for reusable alert data. Super-users may configure basic system settings and create and modify accounts.

Envoii Alert Center

The Envoii Alert Center application offers an optional method for receiving alerts straight to the desktop. The application runs unobtrusively from the System Tray of the user’s computer and pops up when a new message has been received. Simply clicking on the message will direct the user to the website, where he or she may log in and view any confidential content. The application may be customized using several pop-up delivery methods and can display several messages at one time.

Your EMC System

The EMC server can operate as a standalone server; or by utilizing the EMC Alert API, the EMC server can interface with other external applications to process and generate alerts. The EMC server can function as the nerve center for an integrated alerting and notification system providing a one-stop management and acknowledgment facility with easy site customizable emails, text messages, and RSS feeds.

Within the increasingly intricate atmosphere of healthcare communication, Envoii Message Center offers a unique, secure avenue to improve interaction among the numerous entities in the medical industry.

EMC Use Cases

The following list describes just a few situations where using Envoii Message Center will enhance and simplify medical communication.

Doctor-patient communication. The EMC may be used as either a uni-directional or bi-directional communication tool between doctors and patients. For example, the system may be configured so that patients receive communication about upcoming appointments, test results, or health reminders. Additionally, patients may have the option to send messages back to their providers.

Inter-provider communication. The EMC may be used as a tool for doctors to collaborate on patient care. The EMC may be used to share test results between a patient’s primary care physician and specialists.

Medical Support Groups. The EMC can be used to link networks of people with a common interest or groups interested in participating in medical trials.